In a meeting convened by the Director (Operations) of DMRC, Shri Sharat Sharma, directed all the officials of Operations & Maintenance wing of the Delhi Metro to intensify their travel by the Metro while moving to and fro for duty. This special drive is aimed at ensuring that any minor issue or incidence which may affect pleasant travel experience for the millions of Metro passengers in this festive season is directly monitored and attended to by the officials in the least possible time besides ensuring highest level of cleanliness in its premises.

DMRC has taken number of passenger facility centric measures to provide a world class travel experience to its commuters, which have significantly increased in the past five years. Such as:-

More Trains: The Delhi Metro has enhanced its carrying capacity by 45 percent in the last five years (2012-2017). While in 2012, DMRC operated with a fleet of 1,034 coaches, the number has been significantly increased to 1,496 in the year 2017. In other words, 115 additional trains of 4-coach or 77 trains of 6-coach formation are added into the system during this period to facilitate the passengers. 

High Frequency: Frequency of trains on all Lines was significantly improved to provide enhanced carrying capacity per hour, with highest increase on Violet Line from 5 minute in 2012 to 3 min 24 sec in 2017 thereby, enhancing the carrying capacity of the Line from 12624 to 27972 per hour. Similarly, in 2012, the highest frequency available in the network was 2 minutes and 40 seconds on Yellow Line which was further increased to 2 minutes and 18 seconds, the highest frequency offered by DMRC on its network as on date.

Upgradation of infrastructure/facilities: Over 400 new AFC gates, 530 Ticket Vending Machines, 380 Point of Sale Machines, 75 escalators and 58 lifts have been added /installed across the network for facilitating passengers in recent time.  17 stations were remodelled which included prominent stations like Chandni Chowk, Saket, HUDA City Centre, AIIMS, MG Road, Malviya Nagar, Chattarpur, Hauz Khas, Rajiv Chowk, Dwarka Mor, NOIDA City Centre, Vaishali, Kashmere Gate, Kirti Nagar, New Delhi, Noida Sec-14 and Noida Sec-16.

50 toilets have also been constructed outside the premises of important stations which can be used even by general public. This step strengthens the spirit of ‘Swacch Bharat Mission’ followed by DMRC. Besides these, toilets at stations already available have been modified/expanded and are being operated by Sulabh International.

In addition, work is also under progress to install 37 escalators and 100 AFC gates across the existing network besides augmenting the Metro fleet by another 100 coaches in next one year. Around 14 more Metro stations are also being taken up for remodelling in this period which include stations like GTB Nagar, Uttam Nagar East, Shahdara, Laxmi Nagar, Rithala, Dilshad garden Dwarka Sec-21,  Jahangirpuri, Sikanderpur, Tilak Nagar, Pragati Maidan, Karol Bagh etc.

“To keep the system healthy and snag free, DMRC adopts best maintenance practices available in the field. There are over 12000 OHE Poles, 16000 Insulators and around 2000 KMs of running OHE cable which are vulnerable to open environment and are effectively maintained to provide uninterrupted services across the network. Similarly, around 730 pantographs on the present fleet of 227 trains need immediate attention whenever any external infringement is noticed during services. Maintaining the doors of trains which open & close over 12.90 lakh times in a day’s operation  is another major challenge which are to be kept 100% snag free throughout the day in order to maintain punctual running of services. Besides these, over 1200 lifts and escalators are also maintained by DMRC engineers across the network to facilitate passengers”, said Mr. Anuj Dayal, Executive Director/Corporate Communications, DMRC.

“Despite this, a system which is so much technology driven, and occasionally prone to failures on some external or internal counts, each failure is inquired into and remedial action is taken promptly to avoid recurrence of similar incidents. In the last few years, 4,500 stay insulators (OHE component) have been replaced. 60 bearings below the girders on elevated sections have been replaced and all the major failure prone areas or equipment in the system are being checked besides blanking of masts to avoid bird nesting to prevent any incidence which affects Metro services”, added Mr. Anuj Dayal. 

Delhi Metro is nearing completion of 15 years of Operations and presently provides one of most safe, reliable and punctual service availed by around 3 million passengers at its 164 stations spread across 218 KM network. DMRC operations is carbon positive. We emit carbon less than what we save through our initiatives. This drive is a step to reaffirm DMRC’s commitment to keep working as a responsible public transporter and take all steps to enhance Operations and Maintenance of the system.

Date: 15.10.2017

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