Passengers can now access details of their lost items on Delhi Metro Website
In an effort to help speedy retrieval of items/belongings lost by passengers while traveling in the Delhi Metro, the DMRC has now started displaying the list of all lost and found articles on its website www.delhimetrorail.com
The details of such items are now being updated on a daily basis under `Lost & Found`
section of the website. The list gives all the details like date, time and name of the station where the article(s) was found or handed over to DMRC staff by anyone along with its description.
The bonafide claimant(s) of such items can approach the respective Metro stations as shown in the list within 24 Hours of its display on the website to claim the item. However, if the passengers who are not able to reclaim their item within 24 Hrs from the station may then approach the centralized `Lost & Found` office at Kashmere Gate Metro station. As per practice, DMRC send all items found in Metro stations to Kashmere Gate office after every 24 hours. Thereafter, they are kept in this office till bonafide claimants reclaim them.
At present, Delhi Metro`s Lost and Found office is located at Kashmere Gate Metro station. Any person including Delhi Metro employee, security staff, passenger etc. finding any lost article anywhere on Delhi Metro premises or trains can hand over these articles to the concerned Station Manager/Station Controller. All details related to the received articles are registered by the concerned Station Manager/Station Controller.
Presently, DMRC gets about 7-10 items reported at Metro stations daily which mostly include clothes, water bottles, tiffins, wrist bands/watches, umbrella etc. Approximately 1000 such items are lying in Kashmere gate office at present which have found no bonafide claimant.
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Items/belongings details lost by passengers while traveling in the Delhi Metro