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DETAILS PERTAINING TO THE DISRUPTION OF SERVICES ON YELLOW LINE TODAY

Train services on Line-2 (Yellow) between Qutab Minar and Sultpanpur section were affected today from 9:27 AM to 1:28 PM due to breakdown of Overhead wire (OHE), reported by a train as it approached Sultanpur Metro station (from Chhattarpur), leading to tripping of power supply in this section.

Sequence of activities during the service restoration period:-

09:45 AM - Due to tripping of power supply, two trains which were in this section (Train-1 between Qutab Minar & Chattarpur and, Train-2 between Chattarpur & Sultanpur) went immobile and it was decided to deboard the passengers and take them smoothly towards the nearest Metro station.

Special assistance was provided to 11 commuters (differently abled/not feeling well)

11:10 AM – All passengers (around 2600) from Train-1 were safely taken towards Qutab Minar station

11:27 AM - All passengers (around 3000) from Train-2 were safely taken towards Chhattarpur Metro station

It is noteworthy to mention that the deboarding process takes time as it requires use of emergency gate and also to ensure that no passenger’s safety is at risk which included women, senior citizens and some Divyang passengers also, who were facilitated with wheel chairs.

In the meantime, to ensure that services are available uninterrupted on rest of the sections on Yellow line, DMRC introduced short loop services as given below:-

09:32 AM – Short loop services introduced between Samaypur Badli and Qutab Minar section of Yellow Line at a frequency of around 2 minutes and between Sultanpur and HUDA City Centre section at a frequency of around 6 minutes.

09:27 – 11:50 AM - There was no Metro Service available between Qutab Minar and Sultanpur section.

10.50 AM onwards – 29 buses were introduced to bridge this gap and provide connectivity to the commuters between the Qutab Minar – Sultanpur affected section.

10:00 AM - Two maintenance teams of DMRC technicians consisting of 16 officials reach the affected site of OHE and took up repair work on war footing basis. The team comprised of experienced technicians from the traction department supervised by senior officials.

11:50 AM -Single line train services started between Qutab Minar & Sultanpur, the services were partially resumed on the affected section.

01:15 PM – OHE repair work was completed followed by its charging and subsequent removal of stranded trains from the section.

01:28 PM – Normal train services were restored on both the Up and Down Lines of entire yellow Line.

ADDITIONAL ARRANGEMENTS

-       Drinking Water was provided to passengers at stations during this period.

-    Centralized announcements were regularly being done from the Centralized Operations Control Room (OCC) at the stations.

-    CISF QRT (Quick Response Team) and Delhi Metro Rail Police (DMRP) were deployed at the stations to manage the passenger rush.


AD/ED(CC)/DMRC

Date: 21.05.2019


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