DELHI METRO TO CONDUCT ONLINE SURVEY ON ITS SERVICES
The Delhi Metro Rail Corporation (DMRC) is conducting an online ‘Customer Satisfaction Survey’ through its website – www.delhimetrorail.com, from 24th of April till the 21st of May, 2017.
The questions will try to cover Metro’s functioning to assess how the services can be further improved. The aspects which the survey shall cover are – overall satisfaction, availability, accessibility, ease of use, information prior to and during travel, reliability, customer care, comfort, crowding, security etc.
This international survey is being conducted by Railway and Transport Strategy Centre of Imperial College London which also coordinates working of CoMET and NOVA group. The survey will be conducted across 24 metros of the world. The questions will be objective type with multiple options so that the respondents can finish the questionnaires within three to five minutes. For reaching out to a larger target audience, the questionnaire will be available in both Hindi and English.