DELHI METRO SMOOTHENS RECLAIM PROCESS OF UNREADABLE SMART CARDS
yet another step towards facilitating its commuters, the Delhi Metro has now
simplified the process for reclaim of those smart cards which are not readable
at the time of entry at AFC gates due to some technical reasons. Such
physically OK unreadable cards, which were earlier deposited at the station and
needed to be reclaimed after five days will now be immediately replaced with a
new smart card at the customer care centre of the Metro station free of cost.
The commuter has the option to top it up (recharge) as per his requirement for
the journey or may use alternate card or token available with him/her.
when a passenger used to face this rare problem of unreadable smart card he/she
was required to deposit the card at the station for technical redressal and
then required to visit the same station after five days to reclaim that card
with balance amount in it. At times, it required more than five days and
multiple visits to the same station to reclaim such cards for some unforeseen
new process of dealing with unreadable cards now eliminates the inconvenience
caused to commuter in terms of wastage of time by visiting the same station
after five days and repeated human interface which was there till now in
reclaiming the unreadable cards. With the adoption of new process, one gets an
entirely new smart card issued at the station after handing over the physically
OK unreadable card. After five days and upto a period of 90 days, the
commuter can then tap his/her this new smart card at any of the AVM installed
at all the Metro stations and the balance amount of his/her unreadable card
will be automatically credited into this new card and the need to visit same
station no more exits.
about 70% of Metro commuters use Smart Cards for their daily Metro journey and
a flat 10% discount is provided on each journey and additional 10% discount is
also provided if the journey is performed by entering in the Metro system
during defined off-peak hours.
The reason for a smart card becoming ‘unreadable’ is disturbance to its
circuitry which may result from inappropriate handling of the card like too
much pressing/bending when placed in wallet/pockets, placing on hot surfaces
Presently, around 2.20 crore smart cards are in circulation, of which around
600 cards are reported ‘Unreadable’ on an average per day, of which over 30%
cases of unreadability are due to physical damage to the card caused by users
due to mishandling.
A five day processing period is the minimum time required to sort out the
unreadable cards as it involves multi tier online/offline processes.