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FREQUENTLY ASKED QUESTIONS


FAQ

Ans: No. Few identified gates areopened. Please visit our website www.delhimetrorail.com for a detailed list. The same may be reviewed from time to time.

Ans: No. The temperatures of all passengers is checked at the entrance. Any passenger with fever, cough or cold like symptoms will be denied entry.

Ans: No, masks are mandatory for travel in the Metro. Any passenger without mask will be denied entry.

Ans: Yes.

Ans: Detailed guidelines have been issued by concerned authorities regarding the use of air conditioning in various premises. They are being stringently followed in the Delhi Metro. Temperature in the trains is maintained at about 24-28 degree Celsius.

Ans: All commuters are requested to follow social distancing norms. They may also politely counsel fellow commuters in case, the norms are not followed. In case of any emergency, they may contact DMRC helpline at 155370.

Ans: All guidelines prescribed by the government for air passengers shall have to be followed by the passenger. If after all mandatory checks, the passenger is allowed to move out of the airport and take a conveyance, he/she may board the Metro. However, while entering the Metro station, he/she would be thermal screened and will have to mandatorily wear a mask.

Ans: Yes. Assistance shall be provided to the divyang passengers. However, adequate social distancing as well as hygiene related precautions shall be taken.

Ans: The process of entry to Metro stations may take longer than usual. All passengers will undergo thermal screening and will have to sanitise their hands. Frisking will be done strictly while maintaining social distancing. Therefore, the whole process may take more time than usual.

Ans: The dwell time at stations has been increased to ensure boarding/ de-boarding while adhering to social distancing norms. Therefore, the overall travelling time has increased a little bit on all sections.

Ans: There is provision for sanitisation of hands at all Metro stations. However, passengers may also carry their own sanitizers with them.

Ans: All passengers are advised to use the AarogyaSetu app as per government guidelines.

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