Types of Training Sessions for DMRC Staff
New candidates who are selected through a recruitment process are given initial training. This training familiarizes them with the organizational mission, vision, knowledge of rules and regulations, job acumen so as to prepare them for their job profiles. The trainees are given theoretical training followed by On Job Training/ Attachment for a specific duration.
The programmes include:
The station controller is responsible for station management, timely opening of all stations and efficient working of all station equipment including AFC system, lifts and escalators, revenue collection, crowd management and operations of train control system from Station Control Room. The train Operator is responsible for driving the train in accordance with the Train Control system, trouble shooting in the train when required, manual operations (degraded mode) of the train in case of any failure. On joining the organization, Station Controllers/Train Operators, being from the same cadre, are given common training including training in orientation, first aid, fire fighting, security, station management, rolling stock, signaling, telecom, automatic fare collection system, driving skills, route learning/ test track /simulator driving, general rules and procedures, communication skills and spoken english, customer orientation & soft skills, failure management, disaster preparedness etc.B. Customer Relations Assistant (Duration-16 weeks)
Customer Relations Assistants perform duty at Customer Care Centre. They are responsible for dealing with commuters including ticketing, disseminating passenger information, customer service, arranging assistance for passengers with disabilities, attending customer grievances, assisting station controller in handling abnormal situations such as crowd management, station evacuation etc. On joining the organization, Customer Relations Assistants are given training in orientation, first aid, fire fighting, security, station management, telecom, automatic fare collection system, general rules and procedures, communication skills and spoken english, customer orientation & soft skills, disaster preparedness etc.C. Junior Engineer:Electrical/Electronics/Mechanical/Civil (Duration varies from 07 weeks to 20 weeks)
D. Maintainer:Electrical/Electronics/Mechanical/Civil (Duration varies from 06 weeks to 17 weeks)
JE/Maintainers are responsible for providing preventive and corrective maintenance for various systems and passenger amenities with the aim to ensure operation of train services as per schedule and passenger comfort. These staff are also trained in failure management for minimizing down time during train service disruptions. On joining the organization, Junior Engineers/Maintainers are given orientation training for a duration of four weeks followed by professional training in respective wings i.e. Rolling Stock, Signaling, Telecom & Automatic Fare Collection System, Traction, E&M, Civil, Track etc.E. Traffic Controllers (Duration-3 weeks)
Traffic Controllers perform duty in Operations Control Centre (OCC). They are responsible for safe operation of revenue trains in accordance with the timetable, display and announcement of train information and emergency announcements to passengers, traffic regulation, failure management, engineer’s possession management etc. On joining OCC, traffic controllers are given three weeks customized training in OCC duties in addition to the fact that they are already trained in the duties of Station Controllers/Train Operators.